I have received yesterday a new Cintiq 24HD. Wacom swapped my defective unit, and I have a new unit. I am very happy for this replacement, I didn’t have to wait for a new unit, since the same courier that took the defective Cintiq 24HD brought me the replacement unit. Good.
I was lucky enough to get a 0 bad pixel unit, and this is again good.
Ok, now the bad news:
1) The fan noise is present, also if it regular and not “un-continuous” like the one I had with the first unit I received. I have to report that if you have a quiet PC, and/or if you work in a silent workspace, than you will clearly hear the Cintiq 24HD when you are working with it. I really don’t like this, and I think that more Wacom could have done more efforts to reduce the fan noise. I have to listen some music while working to forget about this noise. Anyway my unit was defective, so I can confirm that the fan noise that I have reported some days ago is not normal.
2) The ArtPen is not working. Anyhow, Wacom finally confirmed (through the WacomForum) that this is a driver problem and that the ArtPen is not working. They told me that the problem is only a Photoshop problem, I have experienced a more general problem. Anyhow they now have both my ArtPen and my old Cintiq, so maybe they could do more tests and tell me if also my ArtPen was defective.
It is good to have a confirmation from Wacom (maybe they could have emailed me before). I hope that new drivers will soon fix this.
I really liked the fast Wacom swap service, but I have to report that they didn’t tell me anything about this (I was not present when the courier came the first time) and that there was some confusion about should be shipped back to them. I was told to ship only the Cintiq 24HD and the ArtPen without accessories. Then I discovered that I should have shipped the Cintiq 24HD with all accessories and not the ArtPen. Anyway I should get back the ArtPen again, and UPS will come again to pick the accessories.