Wednesday, November 30, 2011

Wacom is working to fix the ArtPen problem

I have been told that Wacom is working on the Cintiq 24HD to solve the ArtPen problem.

They gave me no information about how long this process will take. The good thing is that they are working on it. The bad thing is that I lost more than one work due to this problems with the ArtPen.

The latest drivers for both Mac and PC (6.2.0-2) doesn’t fix the problem. This drivers have been removed from the download page but they are reported here.

I have the drivers installed on both my PC and my MAC workstations, and the good news is that they offer a very nice fine-tune possibility for the pen sensibility. I don’t know why they have been removed now, I will ask Wacom.

I hope to have soon good news from Wacom USA.

Tuesday, November 8, 2011

ArtPen (BAD) news.

I have just received this email from Wacom USA:

As of right now there is no fix for this problem and there may not be one in the future. I would suggest not using the Art Pen with the Cintiq 24HD and using only the included Grip Pen.

XXX XXXSenior Customer Care Technician
Wacom Technology Services, Corp

I think that no other comments are needed. Please notice that in the  Wacom internet site the 
Art Pen is reported to be compatible with the Cintiq 24HD.

You can read the original post here (description of the problems). After more than one moth waiting for news I have been told that maybe the ArtPen will never work with the Cintiq 24HD.